Life Experience

The University of Texas - Rio Grande Valley

Master of Science - MS, Information Technology

The University of Texas - Pan American

Bachelor of Science - BS, Electronics Engineering

ORBCOMM Inc.

Enterprise Mobility Management Engineer | June 2023 – Present

ORBCOMM is an Ireland based company specializing in industrial Internet of Things (IoT) and Machine-to-Machine (M2M) communications, providing solutions that track, monitor, and control assets in various industries worldwide. They offer a broad range of end-to-end solutions including hardware, connectivity, as well as software applications that are designed to improve operational efficiency, reduce costs, and enhance service reliability across multiple sectors, including transportation, maritime, oil and gas, utilities, and government. Essentially, ORBCOMM's technology enables businesses to gain real-time insights into the performance and location of their assets, making it a key player in global asset management and information analytics.

• Innovative Software Development: Created an Android 13 based automation app that streamlined the production line process, reducing the setup time and overhead for a significant number of Samsung tablets used in production.
• Process Optimization and Automation: Developed a macro that transformed a labor-intensive manual tablet setup process into a streamlined, automated sequence with fail-safe checks. This significantly reduced the risk of incorrectly configured tablets being shipped, enhancing product reliability.
• Cost Reduction and Efficiency Improvement: Automated setup processes helped reduce Return Merchandise Authorizations (RMAs) and operational costs, while decreasing the time required to prepare tablets for customers, improving overall service efficiency.
• Strategic Vendor Management: Currently involved in overseeing the migration of ORBCOMM’s deployed tablets to a local third-party vendor, a move expected to significantly cut recurring per-tablet fees and overall costs.
• Enhanced Control and Oversight: Contributing to bringing the production process more in-house, allowing for greater direct oversight and control, thereby increasing efficiency across the entire tablet deployment operation.
• Security Enhancement: Implemented advanced security protocols on tablets, including encryption and remote wipe capabilities, to protect sensitive company data against unauthorized access.
• Training and Documentation: Developed comprehensive training materials and conducted workshops for staff on the effective use of mobile devices and management software, fostering a knowledgeable workforce adept at using technology to maximize productivity.
• Advanced Troubleshooting and Support: Offered expert technical support and troubleshooting to internal and tiered customer-facing teams, addressing complex issues related to device performance and connectivity. This proactive support significantly minimized downtime and enhanced overall user satisfaction across multiple levels of service.

Indeed.com (Indeed Flex)

Business Operations Analyst | March 2021 – June 2023

Indeed is the world's largest job search engine, connecting millions of job seekers with employment opportunities across various industries and locations worldwide. As a leading online platform, Indeed provides job seekers with access to millions of job listings, while helping employers attract qualified candidates through targeted job postings and recruitment solutions. Indeed's mission is to help people find meaningful work and empower companies to build successful teams, making it a vital resource in the global job market.

• Process Improvement: Identifying inefficiencies in existing processes and developing strategies to streamline operations, reduce costs, and enhance productivity.
• Data Analysis: Analyzing large datasets to gain insights into business performance, customer behavior, and market trends. This analysis helps in making informed decisions and driving strategic initiatives.
• System Implementation: Collaborating with cross-functional teams to implement new systems or tools that improve business operations and support the company's growth objectives.
• Project Management: Leading or participating in projects aimed at improving internal processes, launching new products or features, or implementing operational changes.
• Performance Monitoring: Monitoring key performance indicators (KPIs) to track the effectiveness of implemented initiatives and identify areas for further improvement.
• Cross-functional Collaboration: Working closely with teams across the organization, including product development, sales, marketing, and customer support, to ensure alignment and consistency in operations.
• Training and Support: Providing training and support to internal stakeholders on new processes, systems, or tools to ensure smooth implementation and adoption.

IonSpa Footbath Products

Owner/Engineer | McAllen, TX | May 2010 – Present

The IonSpa company specializes in manufacturing and providing innovative footbath products tailored for the wellness industry. With over 22 years of experience in the market, IonSpa has established itself as a leading provider of wellness solutions, offering products that cater to the growing demand for holistic health and relaxation services. The wellness industry has experienced remarkable growth in recent years, with a significant increase in consumer interest and spending. According to industry reports, the global wellness market has grown steadily, reaching billions of dollars in revenue annually. This growth reflects a growing awareness and prioritization of personal well-being and self-care among consumers worldwide. IonSpa's footbath products are designed to enhance wellness experiences by harnessing advanced technology and innovative design principles. These products are meticulously crafted to provide users with a rejuvenating and revitalizing experience, promoting relaxation, detoxification, and overall wellness. By combining cutting-edge technology with a deep understanding of consumer needs, IonSpa continues to innovate and evolve its product offerings to meet the ever-changing demands of the wellness industry. With a commitment to quality, integrity, and customer satisfaction, IonSpa remains at the forefront of the wellness market, empowering individuals to achieve optimal health and vitality through their innovative footbath solutions.

• Leveraging my engineering expertise: I have meticulously overseen the evolution of the ionSpa device over the past 14 years, ensuring its continuous enhancement and adaptation to meet evolving market demands.
• In navigating the global supply chain: Particularly with Chinese vendors, I have adeptly utilized sophisticated engineering modeling software and various trade engineering tools to transcend language barriers, thereby facilitating seamless communication and sourcing of high-quality components in bulk.
• By establishing robust relationships with Chinese vendors: I have optimized procurement processes, negotiated favorable terms, and maintained stringent quality control standards, thereby safeguarding the integrity and performance of the ionSpa product.
• As a steward of quality assurance: I have implemented rigorous testing protocols and performance benchmarks to uphold the exceptional standards synonymous with ionSpa, thereby instilling confidence in both consumers and stakeholders alike.
• Through strategic collaboration with cross-functional teams: Including design, manufacturing, and marketing, I have orchestrated seamless integration of hardware and software components, harmonizing functionality, user experience, and aesthetics to deliver a cohesive and compelling product offering.
• Beyond technical prowess: I have prioritized ethical principles and transparency in all business dealings, fostering enduring trust and credibility among customers, partners, and industry peers.
• By upholding unwavering integrity: And adherence to regulatory standards, I have mitigated liability risks and safeguarded the reputation of ionSpa, fortifying its position as a trusted and respected brand in the wellness industry.
• Through prudent financial management: And strategic reinvestment, I have ensured the long-term sustainability and growth of ionSpa, enabling not only personal fulfillment but also the empowerment of my family, including supporting my sister's education and providing stability for loved ones.
• Reflecting on the journey from product acquisition: To present-day success, I am reminded of the pivotal role played by steadfast dedication, ethical conduct, and unwavering commitment to excellence, all of which have enabled me to leverage my technology skills for meaningful impact and contribute to a legacy of innovation and integrity.

Current goals for the IonSpa:

• Devote substantial time and resources to intensify research and development efforts, aimed at nurturing innovation and distinctiveness within the ionSpa product range. This strategic focus is pivotal in sustaining the product's relevance and competitiveness amidst dynamic market demands.
• Forge strategic alliances with local marketing agencies to amplify sales outreach, particularly targeting Wellness Centers across the United States. This collaborative endeavor aims to bolster revenue streams, facilitating further investment in the expansion and refinement of the ionSpa business ecosystem.
• Capitalize on the culmination of meticulous engineering refinement to position the ionSpa as an indispensable component of Wellness Center wellness plans. Leveraging its proven efficacy and seamless integration capabilities, the ionSpa is poised to enrich the offerings of wellness establishments, enhancing both customer satisfaction and business viability.

South Texas Home Renovations LLC

Owner/General Contractor | Rio Grande Valley, TX | January 2010 – March 2021

• With a solid foundation in residential remodeling and an engineering background, I've successfully managed a diverse portfolio of projects, spanning from small bathroom remodels to large-scale gut renovations. Overseeing my own remodeling business, I directly handled hundreds of projects, applying my expertise to conduct thorough risk assessments and lead teams of licensed professionals. My achievements garnered the attention of Lowe's, a Fortune 500 company, leading to my appointment as the general contractor for the Rio Grande Valley PSI residential remodeling program. In this pivotal role, I assumed full responsibility for project execution, encompassing labor quoting, meticulous material selection verification, risk assessment, and precise job scheduling. Skillfully managing multiple projects concurrently, and overseeing operations across six highly successful regional stores, my experience reflects a profound comprehension of both the technical intricacies and managerial nuances of the remodeling industry. Bolstered by robust organizational acumen, my track record speaks to a consistent delivery of successful projects.